Who this is for
Independent vet clinics, specialty practices, and mobile veterinary services.
Current broken workflow
Reception staff spend the day catching up on missed calls, vague voicemail, cancellation requests, prescription questions, and anxious client messages.
Why it costs money or time
Urgent cases can be delayed, non-urgent calls interrupt clinical staff, and client history gets scattered across phone notes and inboxes.
Proposed agent flow
- Answer after-hours phone or message intake.
- Collect pet, owner, symptom, timing, and callback details.
- Classify emergency indicators using clinic-approved rules.
- Escalate urgent cases to the on-call path or emergency clinic guidance.
- Queue booking, prescription, or follow-up tasks for staff review.
- Send a morning digest with cases, risks, and recommended next actions.
Human approval points
- Emergency routing rules are clinic-approved.
- Clinical advice stays out of scope unless explicitly approved.
- Uncertain symptom combinations escalate to human review.
Tools to connect
Phone provider, calendar/PIMS export, email, SMS, task board, approved FAQ and emergency policy docs.
What ships in 10 days
After-hours call flow, urgency classifier, escalation rules, client-summary template, morning digest, staff review queue, audit log.
What not to automate
Diagnosis, treatment advice, medication changes, and emergency medical judgment.